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Channel: support.snapwidget.com :: Troubleshooting
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Problem with SW on a theme

Hi, I installed this nice theme http://www.yotemplates.com/2015/09/masterpiece-clean-and-responsive.html and it has your widget in the footer, but there's someone else instagram's pics and I don't know...

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Only 1 line of photos showing

Hi there, only 1 line is showing on my gallery, but it is set as 4 x 15 photos. I have tried out several free galleries which showed them all (say 30 photos), before I signed up for the paid version of...

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Delete Widgets

Hi, I'd like to delete all my widgets except the 'Data Blog' named widget. I'd like to do so, since I changed from a Pro subscription to a Lite. Which means only one of my former 4 widgets will work....

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Photos not showing, previously worked

Hello, Photos are not pulling through for two iFrames that were formerly working. Could you please fix this, or advise me on how to fix on my end? iFrame URLs:...

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sharing buttons

I have selected 'No' for Sharing Buttons however they keep appearing on my Instagram widget. How can this be fixed?

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Reset instagram password

Hi, Thanks for this awesome plugin. I recently reset the instagram password after connecting the snapwidget account with instagram acocunt. My website snapwidget cant show instagram feed anymore after...

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my photos stopped

I've been using prosnapwidget for a few days now and I've had no problems. But my photos stopped showing up today. And my instagram does not appear when press preview button on your site. plese help!...

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Payment Issue

Hi there. My payment needed updating and I have successfully completed that however several attempts to contact customer service to resume the service have gone unanswered. Please contact me so the...

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public profile

Hi! How can I change mi profile from private to public? My photos are not displaying (they used too) and I think this might be but dont know how to change it! Please help!

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503 Error on www.snapwidget.com

Hello, I am using the Free version of Snapwidget, but today I noticed that the pictures won't show. I went to www.snapwidget.com, but it gave me a 503 Service Unavailable. Are the servers down?

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Widget not working

Hello, I have just tried to create a widget in the footer of https://peterpans.mysites.travel and it will not display on chrome or safari. Our instagram account is public and I have changed the html to...

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Cancel Subscription

How do I cancel my subscription?

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