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Channel: support.snapwidget.com :: Troubleshooting
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Snapwidget not working in test email

Hi, My Snapwidget comes up perfectly then won't appear in my test email or preview template. Why is this and how do i fix it? Thanks :)

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PRO version NOT showing public hashtag photos

We signed up for the PRO version to avoid Ads and it worked. Today i just modified the padding of the pictures and now the widget does not show public photos with a hashtag.

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Filtering Hashtags By Username

I've been a PRO user for about two years now. When I select to display images for my username only, I only see a handful. Am I missing a step? Are there limitations on this feature?

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Instagram feed remaining blank.

Hello, I have a scrolling snapwidget that is not showing on my webpage. It is using the hashtag #thetimelytreat and is working properly in the preview on your get started page. The issue is on my...

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I uploaded a new photo but it's not showing in the widget, why not?

#banacitrus #esperancafm105 nao estao aparecendo as imagens https://instagram.com/explore/tags/esperancafm105/ https://instagram.com/explore/tags/banacitrus/

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Auto Refresh

Hi, I have placed the code on a page and it's feeding from photos we like, however I just wanted to know how often the widget will automatically update to include the photos we've just liked? Thanks.

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Widget not showing correctly

Hi all, I configured a widget with 2 lines with 5 fotos per line but only one line is showing up. http://www.cherryx.world/ Any clue why? One more question - a hashtag with a punctuation does not seem...

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Images not showing

Hi there, all was working fine. Had to reset the password of our instagram, and now our pics wont show in the widget. Please Help, Solococo

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Facebook Comments Plugin

Is there a way to disable the Facebook Comments Plugin when a user clicks a picture on my blog and gets redirected to snapwidget.com? Trying to use this in an educational environment and I don't want...

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Credit card details updated

Hi there, I just updated my credit card details for the pro subscription and I am wondering if the widget does update by itself or should I do it in Adobe Muse again, as per my website is not updated...

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missing photos / gaps in the grid

HI I am using the pro-plugin there appear to be gaps where photos should be even though the plugin is set to pull images back from our public account (@embassyenglish)... where we use a specific...

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Widget showing some broken links instead of images

A couple of days ago, my widget started showing all my new Instagram photos as broken photo links. I waited a couple days to see if it was some fluke that would correct itself. No luck there. I tried...

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Shopify Installation

I got my code but I'm not sure how/where to place it in my Shopify account for the feed to show on my homepage. Could you please help?

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widget not updating newly added photos

when I set the widget up originally I had no pictures under the #swimtoselena I then added two and the widget picked them up and they are displaying on my site. Yesterday and today new pictures have...

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Not loading

Hi! I am trying to use the code but it does not show on my page. I copied and pasted the code in my Blogger page through a HTML gadget. Here is my page: http://cameraandcheese.blogspot.com/ Even on the...

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Blank Space in iFrame

Hello, We are using SnapWidget on our site, but there is a bug where the bottom-right photo in the grid does not appear, and instead there is a blank space (screenshot for reference:...

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Photos not loading on page startup in responsive mode

When choosing Responsive:YES, the photos load on page open, but then quickly disappear. If you change the size of browser windows, photos then appear and stay no matter what. But initial load seems to...

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Doesn't show anything in Safari, works in Chrome

Works great in Chrome but doesn't show anything in Safari. This is my code:

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Photos not showing

Can it be set to show photos if anyone on Instagram use the target hashtag, or is it just to show only photos from mine account?

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Delete and rename widgets

Hi, How can I delete and rename widgets? BW a Pro-user

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